Reviews
See what our clients are saying about us.
My husband and I cannot say enough great things about Strictly Carpet & Flooring. From day one, Xavier and his team put us at ease and made us feel comfortable. This is our first time owning a home, and being able to work with such a professional crew was a huge weight off of our shoulders. We would recommend them to anyone!
Alexis Sluder
10/16/2024
I highly recommend Strictly Carpet Services!! Joe and Mike were very professional, friendly, and showed care and concern with their services they provide. They answered all my questions as they installed my new living room carpet. Five plus stars and l am very pleased with what and how they did their job for me!! Go check out their showroom in Oswego. đź‘Ť
Lynn wise
10/07/2024
We just had carpet replaced in our house by Strictly Carpet (about 2300 sq ft of carpet) and very disappointed in the service. When replacing carpet it is expected that the baseboards will need some paint touch ups- and there was quite a bit a damage to ours. However, there should not be damage to the door frames and doors- especially the top of the frame where no carpet or tools are anywhere near! We had a ton of gauges and scratches that needed repair (the actual wood, not just paint), and the doors were put back on wrong so that they were crooked and would not close. When pointed out to Joe, he said that was carelessness on his guys' part and would give us $500 off the bill for the damage. A week later we get a call from him asking for the $500 back. What poor business practices. Additionally, we just moved in and the house is practically empty but were charged $270 to move and reset furniture. That's fine, but even our furniture was damaged when they moved it- our $1800 sideboard cabinet was scratched. I'm so unimpressed by the customer service that I would never use them again. Asking for the credit back really puts a bad taste in your mouth- I would have been impressed by the attempt to make things right but instead would not recommend them now. Obviously that $500 means more to them than customer satisfaction so it’s on the way back. A couple photo examples included.
Megan Folkerts
8/26/2024
Excellent customer service, quality product, reasonable prices. Xavier was very patient and knowledgeable when we were choosing our carpet. Joe and his installer were right on time, went above and beyond with repairing squeaky floorboards, and cleaned up everything before leaving. Excellent experience from start to finish. Highly recommend!
Kathy Sladek
8/26/2024
We just had carpet replaced in our house by Strictly Carpet (about 2300 sq ft of carpet) and very disappointed in the service. When replacing carpet it is expected that the baseboards will need some paint touch ups- and there was quite a bit a damage to ours. However, there should not be damage to the door frames and doors- especially the top of the frame where no carpet or tools are anywhere near! We had a ton of gauges and scratches that needed repair (the actual wood, not just paint), and the doors were put back on wrong so that they were crooked and would not close. When pointed out to Joe, he said that was carelessness on his guys' part and would give us $500 off the bill for the damage. A week later we get a call from him asking for the $500 back. What poor business practices.
Additionally, we just moved in and the house is practically empty but were charged $270 to move and reset furniture. That's fine, but even our furniture was damaged when they moved it- our $1800 sideboard cabinet was scratched. I'm so unimpressed by the customer service that I would never use them again. Asking for the credit back really puts a bad taste in your mouth- I would have been impressed by the attempt to make things right but instead would not recommend them now. Obviously that $500 means more to them than customer satisfaction so it’s on the way back.
A couple photo examples included.
Megan Price
8/26/2024
Additionally, we just moved in and the house is practically empty but were charged $270 to move and reset furniture. That's fine, but even our furniture was damaged when they moved it- our $1800 sideboard cabinet was scratched. I'm so unimpressed by the customer service that I would never use them again. Asking for the credit back really puts a bad taste in your mouth- I would have been impressed by the attempt to make things right but instead would not recommend them now. Obviously that $500 means more to them than customer satisfaction so it’s on the way back.
A couple photo examples included.
Strictly Carpet and Flooring is amazing! From the moment I filled out the “contact us” form online, I heard back from them right away. The free estimate was scheduled quickly and a quote was provided on site. I did my research and got other quotes, but the amazing communication by Jordan and the knowledge of Xavier, is what made me go with Strictly. Joe did a great job with installation. My carpet looks amazing. You won’t be disappointed with this company.
Michelle Burton
7/25/2024
Best company to use for flooring, we had almost the whole house done and they went above and beyond to make the process as painless as possible and the work is beautiful. From start to finish everyone was so friendly and professional, would use this company again and would recommend to anyone looking for flooring.
Jackie Schiever
7/15/2024
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